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Knowledge Base - Definition

A Knowledge Base is a web based database of help and support for Microsoft products and services. It provides the means for the computerized collection, organization, and retrieval of knowledge. Microsoft uses a Q number designation for specific articles in the their Knowledge Base, which is usually followed by a number such as Q1234. That number can be a keyed search specifically or the database can be searched by keywords for related items. The most important aspect of a knowledge base is the quality of information it contains. The best ones have carefully written articles that are kept up to date, an excellent information retrieval system and a carefully designed content format and classification structure.


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